Frequently Asked Questions

Everything you need to know about your Sami Jewels experience.

What materials are used in Sami Jewels pieces?

We use high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewelry?

To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Sami Jewels pouch when not in use.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that earrings are non-returnable due to hygiene reasons.

Do you offer a warranty on your products?

Yes, every purchase comes with a 6-month warranty covering any manufacturing defects. This does not cover accidental damage or general wear and tear.

Can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.